Legal
Privacy Policy
This explains what we collect, why we collect it, who can see it, and how you can get it removed.
Version 2026-01
1. What we collect
Account data: name, username, email, optional company name, phone and address, profile photo and bio.
Marketplace data: listings, photos and videos, messages, inquiries, favourites, follows, reviews and transaction records.
Verification data: if you choose to verify, the ID document and selfie you upload, plus the extracted name used for matching.
Phone and SMS data: if you choose phone verification, we collect and store your phone number, a hashed verification code, and the date your number was verified. We do not store plain-text codes.
Technical data: log and device information needed to keep the platform secure and to investigate abuse.
2. Why we use it
To run your account, show your public profile and listings, deliver messages and notifications, process seller subscriptions, verify identity, detect fraud and spam, respond to reports, and meet legal obligations.
3. What is public
Your username, display name, profile photo, bio, location region, social handles, badges, listings and released reviews are public. Your email, phone, street address and ID documents are never shown publicly.
4. Identity documents
ID uploads are stored in a private, non-public bucket and are only accessible to you and Repterra staff performing a review. They are used solely to confirm that your document matches the legal name on your account, and are deleted once verification is complete or declined, unless we are required to keep them.
5. Who we share with
We share only what is necessary with the providers that run the platform: our cloud database and storage host, our payment processor for seller subscriptions, our email provider, and our SMS provider (Twilio) when you choose phone verification. We do not sell your personal data. We may disclose data if legally required or to protect users from harm.
Payments between buyers and sellers happen off-platform through the provider you both choose; those providers have their own privacy policies.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent are never shared with any third party.
6. Retention and deletion
We keep account data while your account is open. You can edit or remove most information from Settings at any time. To delete your account and associated personal data, email hello@repterramarket.com. Some records (moderation actions, audit logs, transaction history) are retained for safety and legal reasons.
7. Your rights
Depending on where you live you may request a copy of your data, correction of inaccurate data, deletion, or restriction of processing. Contact hello@repterramarket.com and we will respond within a reasonable time.
8. Security
Data is encrypted in transit and at rest, access is scoped by row-level security so users can only reach their own private records, and every staff action on your account is logged.
9. Text messages
Repterra may send you a short code by text message when you choose to verify your account by phone or when our support team issues a one-time manual verification code. These are one-time, account-security messages only — we do not send marketing texts.
Message and data rates may apply. You can opt out of future SMS messages at any time by replying STOP, or by removing your phone number in Settings. If you need help, reply HELP or email hello@repterramarket.com.
10. Children
Repterra is not intended for anyone under 18 and we do not knowingly collect data from children.
11. Contact
Questions about privacy? Email hello@repterramarket.com. See also our Terms of Service.