Payments guide

Pay sellers with confidence

Repterra never holds purchase funds. Learn how to agree on the deal, choose a traceable payment method, and preserve the records you may need.

How payment works

Pay the seller directly: Repterra connects buyers and sellers but does not collect, hold, or release the purchase money. The seller invoices the buyer using a payment method they accept.
Agree before paying: Confirm the animal, total price, shipping charge, destination, ship date, and live-arrival terms in Repterra messages before sending money.
Repterra fees: Repterra does not charge buyers a marketplace fee or take commission from a sale. Payment providers may charge their own processing fees.

Card or protected checkout: A credit card, PayPal Goods and Services, Stripe invoice, or another documented business checkout may provide dispute rights. Read the provider’s terms first.
Seller-selected options: Sellers may also accept services such as Zelle, Cash App, Venmo, or Square. Protection varies widely by service and transaction type.
Avoid irreversible payment: Do not pay strangers with gift cards, cryptocurrency, wire transfers, or a friends-and-family option that removes purchase protection.

Stay in Repterra messages: Keep the price, terms, photos, shipping details, and changes in the Repterra conversation so both sides have a clear record.
Use a deal agreement: Before payment, buyer and seller can sign Repterra’s deal agreement covering the destination, payment method, shipping responsibility, and safe-arrival terms.
Save receipts: Keep the invoice, payment confirmation, tracking number, signed agreement, listing screenshots, and delivery photos until the transaction is fully resolved.

Pause before paying: Do not continue if the seller changes the price unexpectedly, pressures you to hurry, refuses a traceable method, or asks you to leave Repterra messages.
Payment disputes: Because the seller receives the funds, refunds and payment disputes are handled with the seller and payment provider. Contact the provider promptly because deadlines apply.
Report suspicious activity: Report the listing or account to Repterra. We can review activity and enforce marketplace rules, but we cannot reverse a payment held by another company.